In order for your return/exchange to be accepted, the items need to show no signs of having been used. In order to prove this, we advise that you retain the original packaging and include it when sending the item(s) back, thus preventing damage and loss of goods when the item is returned.

If the item is faulty, please be sure to email us personally at: jrcustomers@hotmail.com

Returns can take up to 2 weeks to be full processed and cleared. PayPal refunds are usually processed within a few hours - we do not offer refunds via bank transfer.

E&OE. We do not cover the cost of sending the item(s) via courier unless authorisation has been given prior to returning.

Please do not put sticky tape or labels directly on to the packaging or the product box. If damage is caused from this you will be responsible and charged for the resulting damage.

If you are sending the item back for an exchange, depending on the availability of the given item, we will send out the exchange item free of charge, if in the UK. Due to the costs involved, if the customer is international we are unable to offer free shipping. Thus meaning, customers will be responsible for shipping and postage costs.

All fitting information is given at our best understanding, due to the scooter scene changing so rapidly, we are unable to guarantee anything. We will advise you as best as we possibly can about parts fitting on one another, however, we cannot be held responsible if a particular part does not work with your chosen set up. With this being said, we will still provide a refund or exchange on the requirements that the given parts are unused and purchased less than 14 days prior to return.

Please note that unused items will be refunded in full except for the postage cost that was originally paid.

Order Cancellation - We reserve the right to cancel and refund any order in situations where we deem necessary.

Bookings:

• You may reschedule or cancel your Reservation, 24 hours before the Reservation is due to start by using the Site. If you cancel the Reservation with at least 24 hours notice, the value will be applied to your Account as credit. To process such a request please contact us on live chat or via email to jrcustomers@hotmail.com
• If you reschedule or cancel less than 24 hours before the Reservation, payments are non-refundable. If you arrive late for your Reservation, we cannot re-schedule or refund the Reservation.
   
• In the event we reschedule or cancel your Reservation, we will contact you by email or telephone to inform you.  We will offer you alternative Just Ramps    time, or a refund of the Reservation fee.

 

We highly appreciate your polite cooperation - we do not tolerate abusive speech or email content. We aim to help our customers to our highest ability and we hope we can achieve this.